1. Supplier identity
1.1 All the Products purchased through Gracoonline.it website are directly sold by:
GRACO S.n.c. - C.da Pagliaravecchia, Km 1 - 71017 Torremaggiore (Fg) - REA numero 167118 del 12/10/1995 - P. IVA 02122930718

1.2 For pre and post-sale informations about products please contact customer service at the e-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . You can also contact the phone number: +39.0882.386505.

2. Trade Policy
2.1. GRACO S.n.c. operates e-commerce only for its own end-users i.e. “Consumers”.
Consumers shall mean any individual who is acting for purposes which are outside his or her trade, business or profession.
2.2. GRACO S.n.c. reserves the right not to follow orders that do not conform to its business policy.
3rd Stocks regulated
3.1. These Conditions of Sale exclusively regulate the offer, the delivery and acceptance of orders for purchase of food on Gracoonline.it.
3.2. The General Terms do not regulate the supply do not regulate the sale of food performed by third parties which are on Gracoonline.it through links, banners or other links.

4 How to Execute a Contract
4.1. When you have entered in your chosen products, to conclude the purchase contract on Gracoonline.it is necessary to follow the procedure for the registration (by accepting the terms and conditions) or authentication (if already registered) on the site Afterwards you are asked to choose the shipping address, the way of shipment and the payment way as well. At last you have to check all the inserted data and confirm your order.
4.2. Before submitting the order The user can view the summary You can print a copy through the print option and to save or reproduce a copy thereof for your own personal use.
4.3. The contract is concluded when GRACO S.n.c. receives, by electronic receipt, the application of order, after verification of the correctness of data related to it.
4.4. The request for order is stored in the database of GRACO S.n.c. for the period of time necessary to settle the same and at least as provided by low.
4.5. Every user can manage its personal account in Gracoonline.it home page. At the moment of registration/authentication it’ s possible to use the control panel in order to manage the Account Information (to change the account personal data), the Shipment information (to change/add the shipping address) and display the order summary as well.
4.6. After the contract, GRACO S.n.c. will process your order .
4.7. GRACO S.n.c. may not process purchases that do not give sufficient guarantees of solvency or which are incomplete or incorrect .
4.8.. According to articles 1341 and 1342 of Italian civil law, by submitting an order form and contracting with GRACO S.n.c., you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on Gracoonline.it
4.9 Upon submission of an order form, GRACO S.n.c. shall send to you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the product’s main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).

5. Guarantees and display of prices of foodstuffs
5.1. On Gracoonline.it are on sale only in food quality.
5.2. The essential characteristics of foods are presented and sold on Gracoonline.it within each product. The images and colors of products on sale on Gracoonline.it could not, however, be related to the actual effect of the Internet browser and monitor used.
5.3. Prices are subject to change. Check the final price of sale before sending the relevant order form
5.4. GRACO S.n.c., in the case of exercising the right of withdrawal, has the right not to accept the return of the packages that have been altered in their essential characteristics and quality or have been damaged.

6. Payments
6.1. To pay the price of food and related costs of shipping, you can follow one of the methods described in the Wizard of purchase.
6.2. If you pay by credit card with Paypal, the financial information (for example, the number of credit / debit card or expiration date) are sent via encrypted protocol, PayPal (Europe) S.a.r.l. & Cie. S.C.A., which provide remote electronic payment services , without any third party can in any way have access to them. This information also will never be used by GRACO S.n.c. if not to complete the procedures relating to the acquisition and the related issue refunds for any refunds as a result of exercising the right of withdrawal, or if it discovers need to prevent or report to police.
6.3. The price for the purchase of food and shipping costs, as indicated on Gracoonline.it are debited from the account at the time of shipment of goods are actually delivered.

7. Value Vouchers
7.1. Value vouchers are personalised codes which allow you to take advantage of a discount on your purchase on Gracoonline.it.
7.2. Vouchers box is displayed on the first page of the basket: after you have inserted your product in the basket and entered your code, press New Total. In the pop-up window, you will need to select the item to which you wish to apply your voucher. Select the item and press apply
7.3. Restrictions to the use of value vouchers:
- The value voucher can be used only once;
- The value voucher cannot under any circumstances be exchanged for money;
- You may not use more than one value voucher per order.
7.4 If for any reason you are not satisfied with your order, you may return the item to which you applied the value voucher by following the standard return procedure. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be fully reimbursed, following the standard refund procedure.

8. Shipping and Delivery of food
8.1. To know the specific conditions of the shipment and delivery of food, simply enter in the shipping and delivery of the site Gracoonline.it. Please pay attention to what is reported in this section because the information contained herein shall form an integral and essential part of these terms and conditions and, therefore, consider themselves fully known and accepted by the time of transmission of the purchase.

9. Customer Service
9.1. You can request information by contacting GRACO S.n.c. at the addresses given in the Contact section of the site Gracoonline.it.

10. Returns
10.1. You will find information on our Return Policy by clicking on Return Area. Please read these sections carefully. The information provided in these sections form an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by you at the time your order form is sent.

11. Privacy
11.1 You will find information on how we process your personal data by clicking on Privacy Policy on Gracoonline.it.

12. Governing Law
12.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by:
- Decreto legislativo 6 settembre 2005 n. 206
- Decreto legislativo 9 aprile 2003 n. 70
- Decreto Legislativo 15 Gennaio 1992 n. 50
- Decreto Legislativo 31 marzo 1998 n. 114
- Decreto Legislativo 22 maggio 1999 n. 185
- Direttiva 2000/31/CE del Parlamento europeo e del Consiglio dell’8 giugno 2000

13 Amendments and updates
13.1. The General Terms and Conditions of Sale may be amended from time to time, in consideration of new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on Gracoonline.it.